7 Benefits Of Using Chatbots For Customer Support

Chatbots have now become a necessary part of human life. Today’s consumer demand for better, faster and more customized interaction. Chatbots are programmed to respond to queries with quick answers in nanoseconds. It is impossible to imagine meeting customer expectations without chatbots in the business.

If you’re still wondering if your business is suitable for deploying AI chatbots, let me show you some facts to support my statement:

  • as per Invesp67% of customers worldwide have used Chatbot to support customers in the past year.
  • Chatbots save up to 30% on customer support costs and speed up response times.
  • 95% of consumers believe that customer service is going to be the biggest beneficiary of chatbots.
  • It is estimated that chatbots could save businesses $ 8 billion by 2022.

Let’s look at 7 main reasons why you should say yes to customer support chatbots:

1. Improved customer experience

Chatbots can respond within seconds of interrogation, which is a challenging task for a human operator. On top of that, customer support chatbots address your customer’s feelings. Through natural language processing (NLP), machine learning (ML) and artificial intelligence (AI), chatbots can learn and improve with each conversation by carefully analyzing the user’s input. They ensure that the conversation with a customer runs smoothly thus improving user retention and customer loyalty. As each conversation becomes more human, chatbots will provide correct responses to create a better customer experience.

2. Customization

Chatbots help with advanced customization from the first interaction with the customer. Chatbots can bring customer information faster and customize content accordingly. It can also recommend to users as they like.

3. 24 * 7 support

A major flaw in human support is the necessity to keep an employee always on duty. And the quality provided by human beings will be heterogeneous according to their mood and state. A happy person who visits his first customer will be full of energy while an exhausted person may provide reduced quality of service. However, AI chatbots provide tireless homogeneous service around the clock.

4. Automation of processes

Artificial intelligence chatbots ensure that the amount of human expertise required for simple tasks is reduced so that these resources can be transferred and used for complex tasks. It helps to improve staff efficiency and resources.

5. Brand identification

Aside from helping customers, Chatbot can become a brand ambassador of an organization and its services or products. Give it a name, personality, maybe even a face and prospects will start associating the brand to your chatbot. Siri and Alexa are living examples of this strategy.

6. Easy scalability

The ability to expand their support team is the first thing any customer-focused business seeks. There are certain times when there is an increase in traffic to your site. It can be during peak hours or the holiday season. The challenge will be to deal with the rush with the same number of experts and the same support infrastructure. You will need to increase the number of specialists or work on the infrastructure. Having a chat bot ensures that you do not face such challenges as it gives you the ability to handle different conversations together on a real time basis. Chatbots also help you improve business productivity without being dragged by additional resources and charges.

7. Reduce customer support costs

Chatbots can save up to 30% on customer support with quality service. It can handle multiple tickets simultaneously without any delay while keeping costs down. Chatbots are capable of constant and automatic refinement. They are trained through user queries and understand them to give the best answer.

Customer service chatbots provide value to customers as well as businesses. They are here to stay and make the customer journey more pleasant and productive. They inevitably become a solid customer service strategy.

If you are planning customer service chatbots, you may be interested in checking out our chatbot builder platform – kAIron, a micro-based web-based suite designed to train scale-related artificial intelligence assistants. It makes the lives of those who work with AI assistants easier by giving them an unencrypted web interface to match, train, test and maintain such assistants.

Recommended readings:

Types of chatbots
> Chatbot for Business
Chatbot for marketing
> Customer Support Chatbot
> Chatbot to the site
> Create extensible chatbots
> Customer service automation

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